Privacy Policy

Personal Data Protection Policy

This Personal Data Protection Policy (“PDPP”) serves to inform you of how D’Perception Singapore Pte Ltd manages personal data following the Singapore Personal Data Protection Act 2012  (“PDPA 2012”). This Notice applies to personal data in our possession or under our control, including personal data in possession of organisations we have engaged in collecting, using, disclosing, or processing personal data for our purposes.

When you engage with us, provide us with information, or participate in any promotions or services we offer, you are giving your agreement and consent to D’Perception Singapore Pte Ltd (referred to herein as “D’Perception”, “us”, “we”, or “our”), to collect, use, disclose, and share your Personal Data (as defined below) among themselves. This may also involve sharing such Personal Data with authorised service providers of the Companies and relevant third parties under the terms outlined in this Data Protection Policy.

This Data Protection Policy is an addition to, rather than a replacement for, any prior consents you may have given to D’Perception regarding your Personal Data. Your consents outlined in this policy are supplementary and do not negate any legal rights the Companies may have to collect, use, or disclose your personal data.

The gathering, utilisation, sharing, or any other handling of the personal data belonging to our service users on behalf of government ministries or statutory boards will align with the directives delineated in the government’s data management policy. D’Perception is committed to adhering to the government’s data management policy stipulations.

D’Perception reserves the right to revise this PDPP to align with our future advancements, industry shifts, or modifications in legal and regulatory prerequisites. Unless prohibited by applicable law, you agree to adhere to the current terms of the Data Protection Policy, as amended periodically, by visiting our website at https://dperception.com.sg/ We encourage you to see this link regularly to stay informed about any updates regarding managing your Personal Data.

Personal Data

Within this PDPP, the term “Personal Data” encompasses any information, regardless of its accuracy, relating to an individual who can be identified either (a) directly from that information or (b) in combination with that data and other information to which we currently have or may have access, including data stored in our records, which may be subject to periodic updates.

Depending on the specific nature of your engagement with us, you might furnish us with Personal Data which encompass details such as your name, forms of identification numbers, phone number(s), postal address, email address, and any supplementary information concerning individuals that you have furnished to us through various means, such as submitted forms or other types of interactions.

Collection, Use and Disclosure of Personal Data

We typically refrain from collecting your personal data unless for one of the following conditions:

(a)        You willingly provide it to us directly or through a duly authorised third party (your “authorised representative”). This occurs after

(i)         you (or your authorised representative) have been informed about the purposes for data collection and

(ii)        you (or your authorised representative) have given written consent to collect and utilise your personal data for those specified purposes.

(b)        The collection and use of personal data without consent is allowed or mandated by the PDPA or other applicable laws. In such cases, we will seek your consent before gathering any additional personal data and before using your personal data for purposes that have not been previously communicated to you (unless permitted or authorised by law).

We may gather and use your personal data for assorted reasons, including, but not limited to:

  • If you are a prospective client or employee:
    • Assessing and processing your application for our services.
  • If you are a client or employee:
    • Deliver the requested services and monitor, assess, and audit the services provided. This may involve evaluating the quality and long-term effects of the services, even after you have ceased using them.
  • If you are an authorised representative of a client:
    • Evaluate the service user’s application for our services.
  • Providing information about our upcoming events or activities, as requested by you.
  • Verifying your identity.
  • Manage and process your inquiries, requests, applications, complaints, and feedback.
  • To comply with applicable laws, regulations, codes of practice, and guidelines and assist in law enforcement and regulatory investigations.
  • Any other purposes for which you have supplied the information.
  • To share with unaffiliated third parties, including our third-party service providers, agents, and relevant governmental or regulatory authorities in Singapore and abroad.
  • Any other associated purposes related to or in connection with the above.

D’Perception will take reasonable steps to protect your Personal Data against unauthorised disclosure. We may disclose your personal data in the following circumstances:

  • When such disclosure is essential for, or associated with, providing the requested services.
  • We have contracted third-party service providers, agents, and other organisations to conduct any of the purposes detailed above on our behalf.
  • To comply with relevant laws, regulations, codes of practice, guidelines, rules, or requests from public agencies or to assist in legal proceedings and investigations.
  • To any other party to whom you have granted authorisation for us to share your personal data or, when necessary, to fulfil any action you have requested.

The purposes outlined in the previous sections may persist even if your relationship with us, such as a contractual one, has been terminated or modified in any manner. This continuation may be applicable for a reasonable duration, including, when relevant, a period to enable us to uphold our rights under any agreement with you.

Withdrawing Your Consent

  • The consent you grant for collecting, utilising, and disclosing your personal data will remain valid until you or your authorised representative formally withdraw it in writing. To remove your consent and request us to cease collecting, using, or disclosing your personal data for any or all of the purposes mentioned above, you can submit your request via email or in writing to our Data Protection Officer using the contact details provided below. Suppose you encounter difficulties submitting your request in writing or require assistance. In that case, you can request to communicate with our Data Protection Officer over the phone or in person.
  • Upon receiving your written request to revoke your consent, the processing time required may vary depending on the complexity of the request and its potential impact on our relationship with you. We will also inform you of the consequences of complying with your request, including any legal implications that may affect your rights and responsibilities toward us. Typically, we aim to process your request within seven (7) business days from receipt.
  • While we respect your choice to withdraw your consent, please be aware that, depending on the nature and scope of your request, we may not be able to continue providing our products or services. In such situations, we will notify you before finalising the processing of your request. If you decide to reinstate your consent, do not hesitate to contact our Data Protection Officer.
  • It is important to note that withdrawing consent does not affect our ability to continue collecting, using, and disclosing personal data when applicable laws permit or mandate such activities.

Protection of Personal Data

  • We have implemented suitable administrative, physical, and technical safeguards to protect your personal data against unauthorised access, collection, use, disclosure, copying, alteration, disposal, or similar risks. These include measures like updated antivirus protection, encryption, the utilisation of privacy filters, and limiting the sharing of personal data internally and with our authorised third-party service providers and agents on a need-to-know basis.
  • It is important to note that no method of transmitting data over the Internet or electronic storage can be entirely foolproof. Although we cannot guarantee absolute security, we are committed to safeguarding the integrity of your information and regularly assess and enhance our information security measures.

Accuracy of Personal Data

Typically, we depend on the personal data you furnish (or your authorised representative provides). To maintain the currency, completeness, and accuracy of your personal data, kindly notify our Data Protection Officer using the contact information provided below if there are any alterations to your personal information.

Retention of Personal Data

We will maintain your personal data for the duration necessary to achieve the intended purpose for its collection or as mandated or allowed by relevant laws.

We will discontinue retaining your personal data or eliminate the methods by which the data can be linked to you when it becomes reasonable to assume that such retention no longer serves the initial purpose for which the personal data was obtained and is no longer required for legal or business motives.

Transfer Of Personal Data Beyond Singapore

Generally, we do not export your personal data to countries outside of Singapore. Nevertheless, if such a transfer is necessary, we will seek your consent for the transfer and put in place measures to ensure that your personal data continues to benefit from a level of protection that is, at a minimum, equivalent to the safeguards provided under the PDPA.

Data Protection Officer

If you have any inquiries or feedback regarding our personal data protection policies and procedures, or if you would like to submit a request, please do not hesitate to reach out to our Data Protection Officer using the following contact information:

Name: Roy Ng

Phone: +65 6228 3496

Email:  roy.ng@alac.sg

Use of Cookies

When you engage with us on our websites, we may utilise cookies to enable our server to recognise you as a unique visitor. This includes, but is not limited to, tracking details about how you arrived at the website, the type of browser and operating system you are using, your IP address, and information about your browsing behaviour, such as which pages you’ve viewed when you accessed them, and the time spent on each page.

Cookies are small text files stored on your computer or other electronic devices that allow us to remember you. These cookies, set by our server, are only accessible to us, and they cannot access, read, or modify any other data on your device. All web browsers can reject cookies; if you choose to do so, we will not collect any information about that particular visitor.

If you prefer to turn off cookies associated with these technologies, you can adjust your browser settings accordingly. However, please be aware that this may limit your access to certain parts of our website.

Governing Law

This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

Effect Of Notice and Changes to Notice

This Notice is applicable alongside any other notices, contractual clauses, and consent clauses that pertain to the collection, use, and disclosure of your personal data by us.

We retain the right to update this Notice periodically without prior notification. You can verify if any such revisions have occurred by checking the date of the last update in this Notice. Your ongoing use of our services signifies your recognition and approval of these changes.

 

Effective date: 22/02/2022
Last updated: 22/02/2022